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FAQ

Payment

Orders are accepted only on full prepayment. We work with the LiqPay payment system, which guarantees complete security and anonymity of your banking data. We accept Visa and Mastercard cards, as well as use the services of Privat24.

Shipping across UA

Delivery time of the Goods consists of the order processing time, the production time and the delivery time. The term of making the order is 1-5 working days, couture products – 7-14 working days. Delivery time of the Goods is 1-3 days depending on the location of the Buyer. Courier delivery by Nova Poshta is carried out across Ukraine.

Immediately after sending your order, we will send you an email with the tracking number of the parcel.

International shipping

Delivery time of the Goods consists of the order processing time, the production time and the delivery time. The term of making the order is 1-5 working days, couture products – 7-14 working days. Delivery times The goods are individual according to the place of delivery. On average 1-3 weeks.

After placing your order, you will receive the tracking number of the parcel on the official website of the delivery company.

To clarify the method of delivery to other countries and the cost of such delivery, please contact our manager by phone +38 (067) 929-07-77 (WhatsApp, Viber, Telegram) or e-mail us hello.malvaflorea@gmail.com

Returns and exchange

For returns and exchange, we accept goods of proper quality within 14 days of receiving your order. The product is subject to return while retaining the original appearance, the presence of our seals and check, the original packaging and the absence of traces of its use.

NOT REFUNDABLE:

  • used goods;
  • couture products sewn according to individual parameters of the client.
  • goods on sale FINAL SALE

To request a refund, send a request to hello.malvaflorea@gmail.com or fill out the return form.

Refunds are made to your account within 14 calendar days from the date of acceptance of the goods until return. Please note that shipping costs are non-refundable.

Returns and exchange methods

  • Transfer the goods by post mail, delivery is paid by the customer.
  • In case of exchange, delivery of new goods is carried out upon receipt
    previous product back.
  • Funds for the goods are refunded within 14 days after its actual receipt.
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